Bose says I should pay $99 to fix something I didn’t break
by James on Mar.06, 2010, under Rant, Technology
Recently, on Twitter, I responded to Anil Dash’s rather acerbic comment (which her promptly rescinded, no doubt under duress when when Apple’s stormtroopers kicked in his door) on how Apple periodically likes to make their products incompatible with everything else. I commented back about how my Bose Sound Dock will not charge my iPod Touch.
Thirty-four minutes later, I was contacted by Bose Service who stated that they had seen my tweet and wanted to help. I figured what the hell. I figured that they were maybe handing out adapters to fix the problem (either for free or a small charge) but no, after a little back and forth I found this out.
So here I am, stuck with a less functional sound dock with my only option being to spend $99 to “fix” it or just buy a new one. Ya, thanks but no thanks.
I would like to add a note that I don’t just a problem with Bose (though I am severely disappointed with their “in ear head phones” that only stay in when you sit perfectly still”) on this but also with Apple. It takes real disdain to hand out licenses to make third party accessories and then fuck them over like that.
In this case, Apple screws over the accessory maker who then screws over their existing customer base. Like they say, shit rolls down hill.
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March 7th, 2010 on 15:52
See this is why I don’t use mainstream products, this way I never expect anyone to support my crap.
March 7th, 2010 on 15:56
Oh ya, what ever happened to Mister Trendy?
Though, seriously, this has less to do with mainstream than the mistake (mine) of relying on a company that (1) uses proprietary technology and, therefore, can screw you on a whim (2) that has a rabid enough fan base that if they get kicked, they just ask for more.